FAQ & Help



Q1.Can this hair be straightened,curled?
A:Yes,treat the hair as your own,use a flat iron/straightened or tongs,even when fitted,but as with your own hair,never use hoot tools too often as you could dry the hair and it will not last as long.


Q2.Can I color the hair?
A:Yes,the hair can be colored.As a general rule it is easier to darken the hair than to lighten the hair.We recommend to dye darker,not lighter since the hair extension has been processed and colored,it is difficulty to fade the original color.Improper dying will ruin the hair.We highly recommend having your hairdresser dye the extension as you will get the results you want,coloring them by yourself always poses a high risk of not combing out the shade you want.If you can’t get to a salon,always use a good quality hair dye and test a small sample first.

Q3.How many bundles for a full head?
A:For average head size ,here is my suggestion:
22”-30”:4bundles or more

Q4.Why are my hair extensions getting tangled?
A:(1)Your hair extensions can tangle due to dryness,oil& dirt build-up,salt water chlorine and not combing(wide tooth comb) out your hair daily.
(2)Make sure to wash & condition your hair at least once a weak,twice a weak is better.Use hydrating drops or consult your stylist for more help.
(3) We accept 7 days return policy if the hair shedding or tangle a lot.

Q5.Why the colors of hair extensions don’t seems exactly as the picture show or description says?
A:Different monitor have different display.And ever time,maybe the same color will have a little color difference.Please ask a help from the hairdresser for the color’s code as the international color sample says.

Q6.How long does the hair last?
A:This hair can last for a very long time depending on how you maintain it.Treat it like your own hair and it will last longer time.

Q7.What type of hair care products should I use?
A:Use good quality shampoo and conditioning products.You can also use products like gel and hair spray to keep the curls in place.But make sure to wash your hair and not leave these products in for a long time.

Q8.How to tell human hair with synthetic hair?

A:Human hair has natural protein.It is easy to tell by burning and smell:Human hair will be ash,which will go away after pinching.Human hair will smell foul and show white smoke when burning.While synthetic hair will be a sticky ball after burning and will show black smoke.

Q9: If I order today, how long it takes for the shipment?

A: We will ship the goods right away after payment arrives. Arrival time according to the place you are in. Take USA for example, it takes roughly 2-3 days after payment arrive 

Q10: Why the virgin hair will be in different Color? 

A: Because the virgin hair are just cut from the donors, different people the hair come out in different colors, some will be darker or lighter, when the bundles come in a combination will have this problem, it is for normal phenomenon. 

Q11. How can I extend the life of my hair extension? 

A: remy cuticle hair is well know to last 1-3years, do not washing regularly like natural hair as your natural hair oils wont penetrate the hair, and the less you wash these hair, the longer they will last. B. Do not bleach or lighten or add toner to your hair as they can be damaged, and don’t color your hair without consulting a fully qualified Hairdresser. 

Q12. What is your Returns/Exchange policy? 

A: 1.we can exchange hair within 7 days of your purchase with the original receipt,The product must be in its original condition and sellable as new. Because of sanitation and safety concerns, we are unable to accept hair that has been colored, chemically treated, installed, or used in any way. Please inspect the quality of hair before use 

2.Any products that are not in resellable condition will not be returnable. If returned product is not resellable, we will not refund your money, nor send your returned product back to you unless you pay for the shipping. 

3.Customers are responsible to receive any shipped package. If customer' package returns because there are no person to receive package or customer refuse to receive it, we will charge 20% restocking fee plus the ACTUAL shipping charge. If customer want to rearrange the shipping, then customer are responsible for additional shipping charge. 

4.Costom Orders is not eligible for return or exchange. Customers are responsible for all shipping cost (both shipping to you and any return shipping to us). 

FAQ & Help
Location & Working Hours
Our Guarantee
About PoershHair.com
Order Tracking
Change Account
Create an Account
Shipping & Returns
Shipping Policy
Contact Us
About Us